FAQ
Shipping & Delivery
What shipping options do you offer? We ship to all addresses in the United States with the following options at checkout:
- Express Shipping (3–6 business days): $20
- Free Standard Shipping (7–14 business days): $0 (on qualifying orders)
- Free Shipping (7–14 business days): $0
- Standard Shipping (7–14 business days): $10
Delivery times are estimates and may vary depending on your location. Orders are usually processed within 1–2 business days.
Do you offer free shipping? Yes! We offer Free Shipping (7–14 business days) on many orders. The exact condition will be shown clearly at checkout.
How can I track my order? Once shipped, you will receive a tracking number via email. You can also track your order from your account on our website.
How do I choose the right size? Each product page has a detailed size chart. We recommend measuring your child and comparing with our chart. If you’re between sizes, we suggest sizing up for comfort and longer wear.
What materials do you use? We prioritize soft, breathable, and skin-friendly fabrics that are gentle on children’s skin and machine-washable.
Returns & Exchanges
What is your return policy? You can return unworn items with original tags within 30 days of delivery for a refund or exchange (return shipping is the customer’s responsibility unless the item is defective).
How do I start a return? Contact our customer service via email or the Contact Us page. We will guide you through the process quickly.
Are sale items returnable? Sale and clearance items are final sale and non-returnable, except in cases of damage or incorrect items.
General Questions
Where is hhmcvinton based? We are an online store proudly serving families across the United States.
Do you ship internationally? Currently, we only ship within the United States.
How can I contact you? Email us at [your-email@hhmcvinton.com]. We usually reply within 24 business hours.
Still have questions? We’re always happy to help — feel free to reach out!